Privacy Policy

Principles for processing of personal data

This privacy policy outlines the purposes and the scope in which we process your personal data at PCWO.


The controller of your personal data is Polskie Centrum Wypłat Odszkodowań Sp. z o.o..

All entities mentioned above remain joint controllers of your personal data who designated

a contact point for data protection matters. If you wish to contact us about any matter related to your personal data, or about any other matter, please write to us at or call us at +48 797 971 083.


We collect personal data mainly from when you contact us.

If you are our Client, you provide us with your data when contacting us to obtain information about the scope of our services, e.g. purchase of an insurance claim or representation in a suit for damages. We may also collect your personal data from insurance companies together with the case files. If you use our websites, we collect information about your activity and actions on these websites . If you are a contracting party, you provide us with your data when contacting us about cooperation, as well as in the course of its execution, e.g. by exchanging e-mails. At the same time, we may obtain your contact details directly from someone in your organisation (e.g. you are indicated in the cooperation agreement as the person responsible for the contact or simply by adding your personal data to the message (CC) within the ongoing correspondence).


Provision of services to our Clients

Providing data is voluntary, yet necessary for us to be able to provide our services to you. If you are or wish to become a party to a contract between us, we will only process personal data necessary for the performance of the contract (i.e. for the provision of our services and for tax purposes). These services include primarily:

• valuation of the claim for damages which we are to purchase from you or which we are to assert on your behalf.

• so-called purchase of insurance claims (purchase of damage claims against insurance companies on the basis of an damage assignment agreement)

• representing Clients in suits for damages in order to enforce a larger amount of a claim.

Asserting purchased claims for damages

If we have purchased your claim for damages under an assignment agreement, your personal data will be processed to recover damages from the insurance company insofar as it is liable for the given damage. This means that your data may be processed for the purpose of legitimate business interests of the data controller.

Operation of our websites

We process your personal data in order to ensure the functionality of our web portals. This includes, in particular, making it possible for you to send us your contact details in order to use our services.

Cooperation with contracting parties

In case you would like to enter into a business relationship with us, your personal data as a company owner or employee will be processed in order to make it possible.

E-mail correspondence

If you contact us via your e-mail address in matters other than those indicated above, we process your data for the purpose of this specific matter. The above may be related to e.g. conducting the recruitment process, providing services to you as Clients.

Marketing purposes

If you are our customer, our potential customer or their representative, we will process your data for marketing purposes, related in particular to the promotion and dissemination of our offer. Within the marketing processes we can adjust our offers, including promotional campaigns, to your interests. In connection with the activities above, we may perform profiling processes that do not affect your rights and freedoms.

In addition, upon your explicit permission, we may use your e-mail address and telephone number to communicate with you and forward our offer to you.


We process the following personal data:

• name and surname

• PESEL number

• email address

• telephone number

• residential address

• information on the damage and the course of claim settlement, especially the damage number, and in the case of motor damages also information on your car, especially the registration number, VIN and other information resulting from the vehicle registration document

• history of your correspondence with us

• information on how we obtained your data

• your complaints

• your opinions

• additional information included in your e-mails or provided during a telephone conversation with our representative

• your consents

• company name (if any)

• Tax Identification Number

• history of using our services (including the indication of claims which we have purchased from you or suits in which we have represented you)

• the name of your bank and bank account number, if we have made the payment for the claim into this account

• your signature

• information about how you use our services (if you agree to the use of cookies)

• the IP address from which you communicate with our services

• information about the device you use when visiting our websites, including information about the settings of the device (e.g. browser type, screen resolution)


We use cookies for the following purposes:

• verification of the connection between the user and our server; we do not use cookies to store information identifying individual users, but only data related to the connection,

• content presentation - to ensure that the same content is not displayed to the user again,

• form management - in order to protect the website against the action of robots (computer programs used to automatically examine the content of the website),

• statistics - building anonymous statistics of visits to our website. We also monitor your activity on our websites using Google Analytics. To do this, we use the cookies described above. This helps us to determine how many users visit our websites and what actions they take on them. Also, this allows us to constantly improve them in order to make them better and better as well as more accessible to our Users.


Depending on the purpose for which we process your personal data, the basis for it may vary as follows:

• if you provide us with your personal data for the purpose of making a contact and having your claim valuated, we will process it because it is necessary for taking upon your request actions before an agreement between You and PCWO is concluded;

• if a contract between You and PCWO is concluded (e.g. a damage assignment agreement or a contract of claiming damages). We will process your personal data because it is necessary for the fulfilment of the concluded contract;

• if we purchase your claim, we will process your personal data for the purpose of seeking payment from the insurer as we have a legitimate interest in seeking damages that we have purchased from our Clients;

• data concerning the use of our services, which we obtain through the so-called cookies, is processed on the basis of your consent, expressed in accordance with Article 173 of the Telecommunications Act;

• if you have given a separate consent, we will process your personal data in order to deliver to you direct marketing messages by e-mail or telephone;

• if you contact us in order to ask a question about what services we provide, how we run our websites, or how to perform certain activities, we collect your questions and related data and provide answers, because we have a legitimate interest in providing our Clients and Users of our websites with full information;

• if you run a broadly defined business cooperation with us or want to establish such cooperation, we process your data because we have concluded an agreement concerning the above mentioned business cooperation (the form of such agreement may take any form, also verbal) and data processing is necessary to perform such an agreement or to respond to your proposal for cooperation and take action before concluding a given agreement; moreover, in matters concerning the cooperation we have a legally justified interest in contacting all representatives of contracting parties (e.g. their employees);

• all your data we possess as a data controller is processed also for marketing purposes with reference to the legitimate interest of the personal data controller. Marketing purposes include, in particular, providing you with regular and special offers that we believe may be of interest to you, as well as other information promoting PCWO and our services.


When we provide a service related to seeking damages, e.g. in case of so-called personal damage related to compensation and redress, when the subject matter of the case is your state of health, we will process the so-called sensitive data. Whenever sensitive data is processed, we will do so only upon your explicit consent. Any media containing your sensitive data (e.g. damage files) will be subject to special and enhanced protection by us.


The duration of data processing depends on the purpose of processing the data. In the following cases it is defined respectively:

• contact and preliminary valuation of your damage - until you decide to establish cooperation; after this period, we will process your data for purposes related to the settlement of our activities, however, no longer than 5 years;

• conclusion of a contract between You and PCWO (e.g. a damage assignment agreement or a contract of claiming damages on your behalf) - for the duration of the contract; after this period your data will be processed for the purposes related to the settlement of our activities for a maximum period of 10 years;

• seeking payment from the insurer under the purchased insurance claim - for the duration of the payment procedure; after this period, we will process your data for purposes related to the settlement of our activities, but no longer than 5 years;

• answering questions - for the time of providing necessary explanations and answers; after this period, we will process your data for purposes related to the settlement of our activities, but no longer than 5 years;

• conducting business operations with contracting parties and contact regarding the establishment of such cooperation - for the duration of the cooperation or the time necessary to determine the terms of such cooperation; after this period, we will process your data for purposes related to the settlement of our activities, but no longer than 5 years;

• obtained data on how you use our services (via cookies), and data processed in our marketing database - for the entire period when you remain a customer and later - for a period of 5 years from the day you stopped being our customer ( you have stopped using our services); after this period, we will process your data for purposes related to the settlement of our activities, but no longer than 5 years.


In our daily work, especially when running our websites, we use tools provided to us by entities located outside the European Economic Area, and some of our service providers may store your data outside of the territory specified above (e.g. Google).

Whenever your data shall be transferred outside the European Economic Area, they will only go to countries for which the European Commission has issued a decision stating that they provide an required level of protection, using for example the mechanism called "Privacy Shield", e.g. the United States.


We process personal data in accordance with the existing law, in particular in accordance with the provisions of the Personal Data Protection Act as well as the General Data Protection Regulation.

When processing personal data, PCWO respects the following rules:

• The rule of adequacy. We process only the data that is necessary to achieve the given purpose of processing; we performed an analysis of compliance with this rule for each process.

• The rule of transparency. This document, in which we try to provide you with full information about the rules for the processing of your personal data by us, is its manifestation.

• The rule of correctness. We strive to ensure that your personal data in our systems is up-to-date and truthful. If you believe that your personal data has not been updated by us in some area or is incorrect, please contact us directly via e-mail at: or by phone at: +48 797 971 083.

• The rule of integrity and confidentiality. We use the necessary measures to ensure the confidentiality and integrity of your personal data. Security features include physical and technological measures that limit access to your data, as well as appropriate means of preventing data loss.

• The rule of accountability. This principle assumes that the data controller is required to demonstrate compliance with the principles of personal data protection, therefore we take all actions to provide you with complete and reliable information regarding activities related to personal data obtained.


Your rights include:

• The right to access the content of your personal data. This right means that you can request at any time that we export from our databases information about the scope of the personal data we hold about you and send it to you in one of the commonly used formats (e.g. XLSX, DOCX, PDF, etc.).

• Right of rectification. If you notice that the data processed is incorrect, you have the right to request us to correct the data and we will be obliged to do so. For the purpose of editing your data, we may ask you to send us documentation confirming the changes.

• The right to limit the processing of data. If you believe that, despite our compliance with the adequacy rule, the catalogue of your personal data that we process for a particular purpose is to broad, you have the right you request that we restrict the scope of the processing. This shall take place if your request is not against the requirements imposed on us by the existing law or if it is not necessary for the execution of the contract.

• Right to demand the deletion of data. This right, also known as the right to be forgotten, means the right to request that we remove from our database systems and our documentation any information containing your personal data. Please note that we will not be able to do this if we are obliged by law to process your data (e.g. in the case of employee records, tax settlements). In any case, however, we will delete your personal data to the fullest extent possible and, where this is not possible, we will ensure pseudonymisation, so that the data that we have to retain in accordance with the existing law can only be accessed by a very limited group of people within our organisation.

• The right to transfer data to another data controller. In accordance with the GDPR, you can request that we export your personal data obtained in the course of our previous contacts and cooperation to a separate file for further transfer to another data controller.

You can exercise the rights referred to above by contacting us at the following e-mail address: or by using the infoline: +48 797 971 083 or by post to Polskie Centrum Wypłat Odszkodowań Sp. z o.o. with its registered office in Kielce, 7 Świętego Leonarda, 25-311 Kielce. The above data remains valid also in case of any action or situation that raises your concerns regarding its compliance with the law or violation of your rights or freedoms. In such a case, we will answer your questions and doubts and promptly address the issue. If you believe that we have violated the rules of processing your personal data in any way, you have the right to file a complaint directly to the supervisory authority, i.e. the President of the Office for Personal Data Protection. When exercising this right, you should provide a full description of the situation and indicate what action you consider to be violating your rights or freedoms. The complaint should be submitted directly to the supervisory authority.


We would like to inform you separately that you also have the right to object to the processing of your personal data. You have the right to object if you do not wish us to process your personal data for a specific purpose. In this case, we will continue to process your data for the purposes of other processes (for other purposes), but no longer for the purpose to which you have objected, unless your request is against an obligation imposed on us by law. The right to raise objection can be exercised through the following channels of communication: an e-mail at or a call at +48 797 971 083.